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Interactive Graphic
Designer with strong Customer Service background and a passion for
new media. Skilled at building strong team environments and fostering
open communications. Excellent interpersonal skills. High proficiency
people and computer skills.
Ana's ideal position is
one where she can make a positive difference for the customers and the
company’s bottom line with her skills and talents. She enjoys a
challenge and the ability to turn problems into opportunities. She is
creative, motivated and enthusiastic. She is always seeking new
opportunities to enhance her coaching, presentation, and facilitation
skills. Ana loves to share information and knowledge with her colleagues
and co-workers.
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12/2003
- Present |
Self-Employed Part-
Time Freelance Artist
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London,
Ontario |
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Portrait Artist and Web Master/Designer
Creates life-like
graphite portraits of people and pets. Beautifully rendered and ready to
frame portraits. Gets an amazing likeness of subject. Created on
acid free paper with 2B graphite. Sizes vary.
Creates "eye-catching"
professional websites that are informative and easy to navigate. Not
only are the websites created but are also beautifully designed by a
professional graphic designer. Ana is a webmaster and a web designer.

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1/2001
-
6/2004 |
Bell
Canada Consumer Call Centre Residential Mass Queue
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London,
Ontario |
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Customer Service Representative
Provide superior service
to customer needs in a wide range of service; setting up new Phone lines
for customers; coordinate phone service transfer from one location to
another; review phone bill and make necessary adjustments to customer’s
bill; trouble shoot customer calls and making recommendations that meet
customer needs; selling various products to clients, i.e. Smart Touch,
Long Distance Plan, Maintenance Services, Cellular Products and
Services; and High Speed Sympatico Internet Service. Also look after
repair issues, customer complaints, sooth irate customers. Extensive
daily use of computer systems using a Windows based program.

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1/1997
- 6/1998 |
Fanshawe College (Fashion Merchandizing & Design Division)
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London,
Ontario |
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Part-time Instructor
Teaching freehand illustration (drawing the fashion model) to full-time
first year design student. This is an introductory half-course. Duties
also include teaching computer design techniques to full-time final year
design students. The course is a full course concentrating on layout,
design and marketing techniques using a Mac computer.

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4/1996
– 3/2001 |
Ana
Tirolese Design and Graphics
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London,
Ontario |
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Graphic Designer/Illustrator/Owner
Self Employed
Illustrator / Registered Graphic Designer duties include: Web design,
illustrations (various media), creating posters, brochures, handouts,
logo creation, corporate identity packages, annual reports, newsletters
and bulletins. Duties also include creating slide presentations on an
IBM based computer and outputting onto slide film for 35mm slides or for
electronic presentations. These include word slides, computer
illustrations, diagrams, using a scanner and photo-manipulation
software.

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6/1990
- 4/1996 |
St.
Joseph's Health Centre, AV/Graphics Services Department
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London,
Ontario |
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Illustrator / Graphic Artist /
Designer
Creating slide
presentations on an IBM based computer and outputting onto slide film
for 35mm slides. These include word slides, computer illustrations,
diagrams, using a scanner and photo-manipulation software. Duties also
include working on a MAC based computer (as a back up for the other
artist) creating illustrations, posters, brochures, handouts,
newsletters and bulletins. I also backed up the photographer as needed.

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8/1988 - 10/1989 |
CRV Publications Canada
Ltd.
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Mississauga, Ontario |
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Art Director / Artist
Design and layout of
magazines, picking and sizing photographs, commissioning illustrations,
specification of type and colour, designing and assembling ads and
special promotional projects, illustration, in-house forms, coordination
of art department, paste-up, ordering supplies and printing, hiring
other artists, and troubleshooting.

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6/1988 - 8/1988 |
Freelance Graphic
Systems Inc.
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Mississauga, Ontario |
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Freelance Graphic
Designer
Design to camera ready
of advertisements, brochures, business cards, promotionals, small
publications, posters, flyers, and handouts. Duties also included: stat
camera work, and minor typesetting. This was a temporary position to
help with seasonal overflow.

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5/1988 - 6/1990 |
Performing Arts in
Canada Magazine
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Toronto, Ontario |
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Art Director / Graphic
Designer
Complete design and
layout of magazine from concept to finished art. Duties also included
occasional ad design and mechanicals.

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9/1986 - 6/1988 |
Nationwide Advertising
Service Inc.
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Toronto, Ontario |
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Graphic Designer
Graphic design,
paste-up, mechanicals, layouts, stats (PMTs), illustration, colour
separation, mock ups, type specification, border designs, ordering
supplies and printing, couriers, and troubleshooting.

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5/1986 - 6/1990 |
Freelancer's Unlimited
Agency
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Toronto, Ontario |
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Graphic Designer
Freelance Artist duties
(for several clients) include: logo design, business card / letterhead /
envelope design, mechanicals, paste-ups, illustrations, portraits,
publication revamping and layout.
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George Brown College |
Canada-Ontario-Toronto
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Certification
Commercial Art
Program. The Program included: Paste-ups, mechanicals, layouts, PMTs,
marker rendering, product rendering, line drawings, colour
separation, package design, form ruling, mock-ups / comps, symbol /
logo design, typography, lettering, type specification, markup, and
illustration.

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Fanshawe College |
Canada-Ontario-London
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Professional
Continuous updating
and upgrading of skills and knowledge in both computers and business
studies.

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York University |
Canada-Ontario-Toronto
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Bachelor's Degree
Fine arts

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University of Western Ontario
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Canada-Ontario-London |
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Associate Degree
On going studies,
part-time, towards a Honours Fine Arts Degree and later towards a
Masters. This is purely for pleasure.
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Expert:
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Microsoft PowerPoint
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Microsoft FrontPage
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CorelDraw
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Corel PhotoPaint
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Adobe PageMaker |
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Harvard Graphics
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Proficient:
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Microsoft Word |
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Microsoft Excel |
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Microsoft Access |
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QuickBooks Pro |
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WinFax Pro |
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RightFax |
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Freelance Presentations |
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Corel Presentations |
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Netscape & Internet Explorer
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Working Knowledge:
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Adobe Illustrator |
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PhotoShop |
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Quark |
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WordPerfect |
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Outlook |
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Dreamweaver |
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Fully experienced
in many facets of the Bell Canada procedures, policies and products. I
am a mature and easygoing woman who has lots of experience in
everything from fixing the coffee pot to calming down irate and
threatening customers. I have a high sense of regard for the feelings,
needs, and efforts of others. I am a good problem solver with lots of
common sense, and I have much enthusiasm for learning and doing a good
job. |
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Some of the skills
I have utilized include public relations and information gathering,
money management, and customer service. The essential ingredient in my
successful work has been the ability to adapt quickly and effectively
to changing situations and the realization of my own limitations. I
can take control or I can follow instructions. |
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Enthusiastic, creative, willing to assume responsibility. |
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Exceptional
communication and interpersonal skills; effective negotiator. |
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Sharp, innovative
quick learner; proven ability to act quickly to a challenge. |
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Work cooperatively
with a wide range of personalities. |
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Poised and confident as a professional business representative. |
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Knows how to
establish priorities. |
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Ability to self-teach.
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Registered Graphic
Design |
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Board of Director for The Association of Registered Graphic Designers
of Ontario-- November 1997 to May 1999 |
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Past design and
illustrative work has won awards |
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Judge for the
prestigious Kenneth R. Wilson Memorial Awards with the Canadian
Business Press (1990) |
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Board of Directors for London Youth Symphony |
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Former Co-Chair of Communications with the Hamilton Road Area Business
Association (1999 to 11/2001)
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2003 - Present |
Science Fiction
London |
Vice-President |
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1999 - 2001 |
Hamilton Road Area
Business Association |
Member & Communications
Chair
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1998 - Present |
London Youth Symphony
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Board of Directors |
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1996 - 2001 |
Association of
Registered Graphic Designers of Ontario |
Board of Directors
&
Member
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