Résumé

Ana Tirolese
4 Parliament Crescent
London, ON N6C 2X9
Home Phone:519-649-1847
Cell Phone: 519-872-3753
ana@tirolese.com

MINI-BIOGRAPHY

 

Interactive Graphic Designer with strong Customer Service background and a passion for new media. Skilled at building strong team environments and fostering open communications. Excellent interpersonal skills. High proficiency people and computer skills.

Ana's ideal position is one where she can make a positive difference for the customers and the company’s bottom line with her skills and talents. She enjoys a challenge and the ability to turn problems into opportunities. She is creative, motivated and enthusiastic. She is always seeking new opportunities to enhance her coaching, presentation, and facilitation skills. Ana loves to share information and knowledge with her colleagues and co-workers. 


 

EXPERIENCE

12/2003 - Present Self-Employed Part- Time Freelance Artist
 
London, Ontario
  Portrait Artist and Web Master/Designer

Creates life-like graphite portraits of people and pets. Beautifully rendered and ready to frame portraits. Gets an amazing likeness of subject.  Created on acid free paper with 2B graphite. Sizes vary.

Creates "eye-catching" professional websites that are informative and easy to navigate. Not only are the websites created but are also beautifully designed by a professional graphic designer. Ana is a webmaster and a web designer.


 

 

1/2001 - 6/2004 Bell Canada Consumer Call Centre Residential Mass Queue
 
London, Ontario
  Customer Service Representative

Provide superior service to customer needs in a wide range of service; setting up new Phone lines for customers; coordinate phone service transfer from one location to another; review phone bill and make necessary adjustments to customer’s bill; trouble shoot customer calls and making recommendations that meet customer needs; selling various products to clients, i.e. Smart Touch, Long Distance Plan, Maintenance Services, Cellular Products and Services; and High Speed Sympatico Internet Service. Also look after repair issues, customer complaints, sooth irate customers. Extensive daily use of computer systems using a Windows based program.


 

  1/1997 - 6/1998

Fanshawe College (Fashion Merchandizing & Design Division)
 

London, Ontario
  Part-time Instructor

Teaching freehand illustration (drawing the fashion model) to full-time first year design student. This is an introductory half-course. Duties also include teaching computer design techniques to full-time final year design students. The course is a full course concentrating on layout, design and marketing techniques using a Mac computer.


 

  4/1996 – 3/2001 Ana Tirolese Design and Graphics
 
London, Ontario
  Graphic Designer/Illustrator/Owner

Self Employed Illustrator / Registered Graphic Designer duties include: Web design, illustrations (various media), creating posters, brochures, handouts, logo creation, corporate identity packages, annual reports, newsletters and bulletins. Duties also include creating slide presentations on an IBM based computer and outputting onto slide film for 35mm slides or for electronic presentations. These include word slides, computer illustrations, diagrams, using a scanner and photo-manipulation software.


 

  6/1990 - 4/1996 St. Joseph's Health Centre, AV/Graphics Services Department
 
London, Ontario
  Illustrator / Graphic Artist / Designer

Creating slide presentations on an IBM based computer and outputting onto slide film for 35mm slides. These include word slides, computer illustrations, diagrams, using a scanner and photo-manipulation software. Duties also include working on a MAC based computer (as a back up for the other artist) creating illustrations, posters, brochures, handouts, newsletters and bulletins. I also backed up the photographer as needed.


 

  8/1988 - 10/1989 CRV Publications Canada Ltd.
 
Mississauga, Ontario
Art Director / Artist

Design and layout of magazines, picking and sizing photographs, commissioning illustrations, specification of type and colour, designing and assembling ads and special promotional projects, illustration, in-house forms, coordination of art department, paste-up, ordering supplies and printing, hiring other artists, and troubleshooting.


 

6/1988 - 8/1988 Freelance Graphic Systems Inc.
 
Mississauga, Ontario
Freelance Graphic Designer

Design to camera ready of advertisements, brochures, business cards, promotionals, small publications, posters, flyers, and handouts. Duties also included: stat camera work, and minor typesetting. This was a temporary position to help with seasonal overflow.


 

5/1988 - 6/1990 Performing Arts in Canada Magazine
 
Toronto, Ontario
Art Director / Graphic Designer

Complete design and layout of magazine from concept to finished art. Duties also included occasional ad design and mechanicals.


 

9/1986 - 6/1988 Nationwide Advertising Service Inc.
 
Toronto, Ontario
Graphic Designer

Graphic design, paste-up, mechanicals, layouts, stats (PMTs), illustration, colour separation, mock ups, type specification, border designs, ordering supplies and printing, couriers, and troubleshooting.


 

5/1986 - 6/1990 Freelancer's Unlimited Agency
 
Toronto, Ontario
Graphic Designer

Freelance Artist duties (for several clients) include: logo design, business card / letterhead / envelope design, mechanicals, paste-ups, illustrations, portraits, publication revamping and layout.


 

EDUCATION

George Brown College  Canada-Ontario-Toronto
 
Certification

Commercial Art Program. The Program included: Paste-ups, mechanicals, layouts, PMTs, marker rendering, product rendering, line drawings, colour separation, package design, form ruling, mock-ups / comps, symbol / logo design, typography, lettering, type specification, markup, and illustration.


 

Fanshawe College Canada-Ontario-London
 
Professional

Continuous updating and upgrading of skills and knowledge in both computers and business studies.


 

York University Canada-Ontario-Toronto
 
Bachelor's Degree

Fine arts


 

University of Western Ontario
 
Canada-Ontario-London
Associate Degree

On going studies, part-time, towards a Honours Fine Arts Degree and later towards a Masters. This is purely for pleasure.


 

SPECIALTIES

Expert:
 
bullet Microsoft PowerPoint
bullet Microsoft FrontPage
bullet CorelDraw
bullet Corel PhotoPaint
bullet Adobe PageMaker
bullet Harvard Graphics
 
Proficient:
 
bullet Microsoft Word
bullet Microsoft Excel
bullet Microsoft Access
bullet QuickBooks Pro
bullet WinFax Pro
bullet RightFax
bullet Freelance Presentations
bullet Corel Presentations
bullet Netscape & Internet Explorer
 
Working Knowledge:
 
bullet Adobe Illustrator
bullet PhotoShop
bullet Quark
bullet WordPerfect
bullet Outlook
bullet Dreamweaver
 

QUALIFICATIONS

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Fully experienced in many facets of the Bell Canada procedures, policies and products. I am a mature and easygoing woman who has lots of experience in everything from fixing the coffee pot to calming down irate and threatening customers. I have a high sense of regard for the feelings, needs, and efforts of others. I am a good problem solver with lots of common sense, and I have much enthusiasm for learning and doing a good job.

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Some of the skills I have utilized include public relations and information gathering, money management, and customer service. The essential ingredient in my successful work has been the ability to adapt quickly and effectively to changing situations and the realization of my own limitations. I can take control or I can follow instructions.

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Enthusiastic, creative, willing to assume responsibility.

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Exceptional communication and interpersonal skills; effective negotiator.

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Sharp, innovative quick learner; proven ability to act quickly to a challenge.

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Work cooperatively with a wide range of personalities.

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Poised and confident as a professional business representative.

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Knows how to establish priorities.

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Ability to self-teach.
 

ADDITIONAL INFORMATION

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Registered Graphic Design

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Board of Director for The Association of Registered Graphic Designers of Ontario-- November 1997 to May 1999

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Past design and illustrative work has won awards

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Judge for the prestigious Kenneth R. Wilson Memorial Awards with the Canadian Business Press (1990)

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Board of Directors for London Youth Symphony

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Former Co-Chair of Communications with the Hamilton Road Area Business Association (1999 to 11/2001)
 

AFFILIATIONS

2003 - Present Science Fiction London Vice-President
1999 - 2001 Hamilton Road Area Business Association Member & Communications Chair
 
1998 - Present London Youth Symphony
 
Board of Directors
1996 - 2001 Association of Registered Graphic Designers of Ontario Board of Directors
&
Member
 

www.tirolese.com                                References will be provided upon request